Terms

Ordering and Payment

When placing an order with us you are making an offer to buy goods. An email will be sent confirming your order and a paper copy will be provided within your order.

It is the customers’ responsibility to ensure that the order placed is complete and accurate.

All orders are to be paid for prior to dispatch.


Delivery

We aim to dispatch orders within 2-3 working days of receiving your order, providing the items are in stock. This does not include weekends and holidays.

In peak times, orders may take a little longer due to most of our greeting cards being hand finished.

We will deliver the goods to the address provided on ordering. We will not accept responsibility for the loss or damage, should the details you provide to be incorrect or you instructing the postal company to leave the goods unattended.

In addition we cannot be held responsible for any delays/losses caused by the postal company.

Please check the goods on delivery and notify us within 24 hours should any goods be found to be missing.

Please note that once goods have been dispatched, cancellation of an order cannot be accepted and no refund will be made.


Delivery Charges

We charge a flat rate of £1.50 for all orders placed. All orders are sent by Royal Mail 2nd Class (non-tracked service). Please allow 3-5 working days for delivery.


Delivery To The Rest Of The World

Unfortunately at this time we are unable to offer delivery to countries outside the UK.


Returns

In the unlikely event that you are not satisfied with your purchase, you can exchange your items for alternative products or receive a refund minus the cost of postage and packaging.

Refunds and exchanges will only be given if the goods are returned within 14 days from the receipt of your order, and if the goods are in perfect condition for re-sale and unopened.


Product Specification

As all of our greeting cards are handmade please note there could be slight variations between items.

All images of the products on this website are for illustrative purposes only.

Every effort has been made to show the products as accurately as possible and it is possible that your monitor may not precisely reflect the true colours of the greeting cards.

Carrie-Ann Coupe retains all copyright to all artwork and designs.

Designs and images cannot be reproduced or transmitted in any form without prior permission.